Policies | educore

Privacy Policy

TERMS OF USE

REFUND & TERMS & CONDITIONS

INTRODUCTION

EDU CORE SOLUTIONS is an independent tutoring & au pair agency.
The system allows users to manage tutoring administration quickly, easily and accurately.
Sales/subscription enquiries:
- info@educoresolutions.co.za
User support enquiries:
- accounts@educoresolutions.co.za

1. PURPOSE OF THE PRIVACY POLICY

Explains how EDU CORE SOLUTIONS collects and processes personal data.
Applies to interactions with EDU CORE SOLUTIONS, including:
- Providing services to EDU CORE SOLUTIONS.
- Corresponding with EDU CORE SOLUTIONS.
- Using EDU CORE SOLUTIONS Services as a Facilitator, Tutor, Au Pair or Client.
- Accessing or using the Website.
- Providing personal information.
Users should read this Privacy Policy together with other privacy notices provided by EDU CORE SOLUTIONS.
If there is a conflict with an earlier Privacy Policy, this Privacy Policy takes precedence.
EDU CORE SOLUTIONS may collect personal information relating to minor children in compliance with Section 35 of POPI.

2. DEFINITIONS AND INTERPRETATIONS

Account: A unique account created for a Learner to access Subscription Services.
Add-On Services: Additional services or features available at an additional cost.
Affiliate: An entity controlling, controlled by, or under common control with a party.
Authorised End User: An individual using the Services for themselves, a Subscriber, organisation, customer/client or minor.
Confidential Information: Non-public information that is confidential, proprietary, commercially sensitive or legally protected.
Data Controller: The person determining the purpose and means of processing data.
Identifiable Person: Someone who can be identified directly or indirectly.
Personal Data: Information capable of identifying or relating to an identifiable person.
Professional Services: Time-and-materials services such as consulting and onboarding support.
Services: Collectively includes Subscription Services, Add-On Services and Professional Services.
Subscription Services: EDU CORE SOLUTIONS's and services for scheduling, invoicing, tutoring appointments, web applications, mobile applications, technical support and documentation.
Subscriber: An organisation or individual using or subscribing to the Website and Services.
User Content: Materials and information provided by a User, including text, data, graphics, videos, images, photos, audio, client lists and confidential information.
Websites: https://www.educoresolutions.co.za
Where words and figures conflict, the words prevail.
If there is a conflict between this Agreement and the Subscription and Service Agreement, the Subscription and Service Agreement prevails.
“Shall”, “must” and “will” indicate mandatory obligations.
One gender includes the other.
Singular includes plural and vice versa.
Headings are for convenience and do not affect interpretation.
Certain provisions continue to apply after termination where expressly stated.

3. GOVERNING LEGISLATION

The Privacy Policy complies with:
- European Union General Data Protection Regulation 2016/679 (GDPR).
- South African Protection of Personal Information Act No. 4 of 2013 (POPI), as amended.

4. ROLE AS “DATA CONTROLLER”

EDU CORE SOLUTIONS is considered the Data Controller under the GDPR.
EDU CORE SOLUTIONS has appointed a data representative to oversee:
- Questions regarding the Privacy Policy.
- Related legal questions.
- Requests to exercise legal rights.
Users may complain to:
- The Information Regulator's Office of South Africa.
- Any relevant European Information Regulator.
EDU CORE SOLUTIONS requests that users contact EDU CORE SOLUTIONS first so that concerns can be addressed.

5. CONTACT DETAILS

Partnership Name: EDU CORE SOLUTIONS
Information Officer: Janine Turner
Email: info@educoresolutions.co.za
Telephone: 083 650 2938

6. ACCEPTANCE OF TERMS AND CHANGES

Privacy Policy updated on 27th August 2026.
Historical versions are available from the Information Officer upon request.
EDU CORE SOLUTIONS provides software and services for:
- Scheduling.
- Invoicing.
- Reserving.
- Managing tutoring appointments and schedules.
EDU CORE SOLUTIONS may be referred to as “us” or “we”.
Organisations or individuals using the Website are referred to as “Subscribers”.
End users using the Website to reserve or receive/provide services are “Authorised End Users”.
Subscribers and Authorised End Users may collectively be referred to as:
- User/users.
- You/your/yours.
Using the Services indicates acceptance of the Privacy Policy.
Users who do not agree should notify EDU CORE SOLUTIONS in writing and stop using the Services.
EDU CORE SOLUTIONS may modify, remove, update or change the Privacy Policy.
EDU CORE SOLUTIONS will make reasonable efforts to notify Subscribers and Authorised End Users of changes.
The Privacy Policy operates alongside the Subscription and Service Agreement and Terms of Use.
Continued use of the Services constitutes acceptance of modifications.
New features, tools, resources, Professional Services and Add-On Services are also subject to the Privacy Policy.
The Privacy Policy governs the collection and use of personal information provided through the Website.
EDU CORE SOLUTIONS recognises the importance of protecting personal information.

7. PERSONAL DATA AND DATA COLLECTED

Users are responsible for ensuring that their personal information is accurate and current.
Users should notify EDU CORE SOLUTIONS when their information changes.
EDU CORE SOLUTIONS is not liable for incorrect personal data where changes were not communicated.
Personal Data is generally collected when knowingly and voluntarily provided.
EDU CORE SOLUTIONS intends to protect personal information in accordance with applicable South African privacy laws.
Processing special categories of data is prohibited, subject to stated exceptions.
Special categories include information concerning:
- Racial or ethnic origin.
- Political opinions.
- Religious or philosophical beliefs.
- Trade-union membership.
- Sexual orientation.
- Health.
- Sex life.
EDU CORE SOLUTIONS will not use personal data to market services to third parties or sell, rent, trade or transfer it, except where specifically provided for.
Generic aggregated demographic information may be shared where it is not linked to personal identification information.

7.5. TYPES OF PERSONAL INFORMATION

Name
- Used to generate unique accounts.
- Kept until the account is deactivated and subsequently deleted.
Email Address
- Used to create an account identity.
- Used for scheduling, bookings, appointments and invoicing communications.
Business Name
- Used to register the account.
Phone Number
- Used for account registration.
Address
- Used for the session booking page.
Professional Details
- May be processed for account registration and contractual requirements.
Photos and Images
- May be uploaded voluntarily.
- May be reviewed according to image guidelines.
Account Details – Subscriber Only
- Payment details may be processed to charge for subscriptions.
Proof of Payments
- May be uploaded by a Subscriber.
- EDU CORE SOLUTIONS states that these documents are collected and stored for the Subscriber's use.
ID Number
- South African ID numbers may be collected and processed.
Academic Records
- May be uploaded if required by the Subscriber.
- EDU CORE SOLUTIONS states that these are collected but not processed.
Schooling Details
- Elementary, primary, secondary and tertiary information may be collected and processed.
Emergency Contact Details
- May be collected and processed for the Subscriber.

7.6. AGGREGATED DATA

EDU CORE SOLUTIONS may collect, use and share aggregated statistical or demographic information.
Aggregated Data may be derived from personal data.
Aggregated Data is not considered personal data where it does not directly or indirectly identify someone.
If aggregated data is combined with personal data and can identify someone, it will be treated as personal data under the Privacy Policy.

8. HOW PERSONAL DATA IS COLLECTED

EDU CORE SOLUTIONS collects data through different methods, including:
- Direct interactions.
- Automated technologies or interactions.
- Web servers.
Direct interactions may include information provided when users:
- Use the Services.
- Use the Website.
- Contract with EDU CORE SOLUTIONS.
- Consult with EDU CORE SOLUTIONS.
- Provide services to EDU CORE SOLUTIONS.
- Complete forms.
- Request information.
- Provide feedback.
Automated technologies may collect:
- Technical Data.
- Usage Data.
- Equipment information.
- Browsing actions.
- Browsing patterns.
Cookies, tracking, server logs and similar technologies may be used.
EDU CORE SOLUTIONS's web servers collect IP addresses to assist with diagnosing problems or support issues.

9. MINOR CHILDREN

Personal information concerning minor children is collected in compliance with Section 35 of POPI.
Prior consent of a competent person is required.
A minor may only use the Services or provide personal data where:
- Their parent/guardian accepts the Privacy Policy on their behalf.
- Their parent/guardian supervises their use of the Services/Website.
The parent/guardian consents to processing of the minor's personal data.
The parent/guardian accepts liability for the minor's use of the Services/Website.

10. USE OF PERSONAL DATA

Personal data may be processed:
- With the user's consent.
- Where necessary for the purpose for which it was submitted.
- For related purposes involving browsing, scheduling, invoicing and managing sessions.
- Where otherwise disclosed in the Privacy Policy or at collection.
Personal data may also be processed where required to comply with a legal obligation.
Website correspondence containing personal information may be stored for record-keeping and backup purposes.
EDU CORE SOLUTIONS will not share scheduling information except where necessary for Subscriber purposes and to allow users to:
- Browse.
- Schedule.
- Manage appointments.
- Invoice users.
EDU CORE SOLUTIONS states that personal data will be used where legally permitted and for legitimate reasons.

11. REGISTRATION

Registration is completely optional.
Registration may require:
- Name.
- Email address.
- Address.
- Telephone numbers.
- Options relating to updates and promotional material.
- Other information.
Users can access their information by logging into their account.

12. DISCLOSURE

Personal information may be disclosed where:
- The user has consented.
- Disclosure is necessary to achieve the purpose for which the information was submitted.
- EDU CORE SOLUTIONS believes disclosure is necessary to identify, contact, assist or support someone.
- Disclosure is necessary to take legal action against someone damaging or interfering with EDU CORE SOLUTIONS's rights or property.
- Disclosure is necessary to protect users or others who may be harmed.
- EDU CORE SOLUTIONS believes in good faith that the law requires disclosure.

13. SECURITY

EDU CORE SOLUTIONS strives to protect the:
- Security.
- Integrity.
- Privacy of personal information.
Security measures are reviewed and updated in light of current technologies.
EDU CORE SOLUTIONS acknowledges that no Internet transmission can be guaranteed to be completely secure.
EDU CORE SOLUTIONS will endeavour to take reasonable steps to protect personal information transmitted to it.
EDU CORE SOLUTIONS will endeavour to protect information once received on its systems.
Employees and contractors involved with EDU CORE SOLUTIONS's information systems are required to respect confidentiality.
EDU CORE SOLUTIONS states that it will not be responsible for events arising from unauthorised access to personal information.

14. ACCESS TO INFORMATION

EDU CORE SOLUTIONS will endeavour to keep information secure.
EDU CORE SOLUTIONS will endeavour to keep information accurate and up to date.
Users may contact EDU CORE SOLUTIONS if information held about them is incorrect.
EDU CORE SOLUTIONS employees and contractors are required to respect the confidentiality of personal information.

15. YOUR LEGAL RIGHTS

Users may, under certain circumstances, have the right to:

Request access to personal data.
Request correction of personal data.
Request erasure of personal data.
Object to processing of personal data.
Request restriction of processing.
Request transfer of personal data.
Withdraw consent at any time.

Additional provisions:

Users generally will not have to pay a fee to access their personal data or exercise their rights.
EDU CORE SOLUTIONS may charge a reasonable fee where a request is clearly:
- Unfounded.
- Repetitive.
- Excessive.
EDU CORE SOLUTIONS may refuse requests in such circumstances.
EDU CORE SOLUTIONS may request information to verify the user's identity.
Identity verification is intended to prevent personal data from being disclosed to unauthorised persons.
EDU CORE SOLUTIONS may request additional information to speed up a response.
EDU CORE SOLUTIONS aims to respond to legitimate requests within one month.
Complex requests or multiple requests may take longer.
EDU CORE SOLUTIONS will notify and update the user if additional time is required.

16. JURISDICTION

The agreement is governed, interpreted, construed and enforced under the laws of South Africa.
South African courts are the sole and exclusive forum for disputes arising from or relating to use of the Service.
Users consent to the jurisdiction of South African courts.
Users irrevocably waive objections to that jurisdiction.
In enforcement proceedings, the prevailing party may be entitled to costs and attorney's fees.
Users must comply with applicable South African laws, including laws relating to the export of data and software.
Users are responsible for complying with any other applicable laws, rules and regulations.

17. INDEMNITY

Users agree to indemnify and hold harmless:
- EDU CORE SOLUTIONS.
- Its subsidiaries.
- Affiliates.
- Officers.
- Agents.
- Other partners.
- Employees.
This applies to losses, liabilities, claims or demands, including reasonable attorney's fees.
The indemnity applies to third-party claims arising from:
- Use of the Website in violation of the Privacy Policy.
- Violation of any law.
- Violation of third-party rights.

18. PROBLEMS OR QUESTIONS

EDU CORE SOLUTIONS welcomes comments and questions about its Privacy Policy.
EDU CORE SOLUTIONS states that it will take ongoing concerns or problems with its websites seriously.
EDU CORE SOLUTIONS will work to address such concerns.
Further queries, problems or complaints can be directed to:
- info@educoresolutions.co.za

1. Acceptance of Terms

1.1

ROTUT is owned by Edu Core Solutions.
ROTUT owns and supplies software and services that assist in scheduling, invoicing, reserving, and/or managing tutoring related appointments and schedules online through the www.rotut.co.za website (collectively, the “Service”, the “Services”, or the “Website”).
ROTUT and its related Services may be referred to as “us” or “we”.
Any organization or individual using and/or subscribing to the Website for the purposes of utilising or managing the online Services provided on behalf of themselves or an organization, shall be referred to as a “Subscriber”.
Any end user using the Website or any other part of the Website in order reserve time slots to receive/provide services either for themselves, on behalf of an organisation or a minor shall be referred to as an “Authorised End User”.
ROTUT’s Subscribers and Authorised Users may be collectively referred to as “user”, “users”, “you”, “your” or “yours”.

1.2

Accessing and using the Services or any portion of the Website signifies your acceptance and agreement to the Terms of Use.
If you do not agree to these Terms of Use of this Website, which is set out on this website page (www.rotut.co.za/termsandconditions), do not use the Services.

1.3

ROTUT reserves the right, at our discretion, to modify, remove, update and change the Terms of Use at any time.
ROTUT will make reasonable efforts to inform the Subscribers and Authorised End Users of any changes to this policy.
These Terms of Use are in addition to any other terms and conditions applicable to the Website through the Subscription and Service Agreement and Privacy Policy (www.rotut.co.za/privacypolicy).
By continuing use of our Services, you show that you comply with our modified Terms of Use as it currently stands at the time of viewing.
For any updates, please visit this page frequently.

1.4

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Use.
Continued use of the Service after any such changes shall constitute your consent to such changes.

2. Account Terms

2.1

You must provide your legal name, a valid email address, and any other information requested in order to complete the signup process.

2.2

Your login credentials may only be used by one person – a single set of login credentials shared by multiple users is not allowed unless expressly permitted in writing by ROTUT.

2.3

Subject to Section 2(a), you may create login credentials for as many administrators, tutors, affiliates, clients and students as necessary (Subscriber only).

2.4

You are responsible for maintaining the security of your account and password.
ROTUT cannot and will not be liable for any loss or damage from your failure to protect your login information.

2.5

You may not use the Service for any illegal or unauthorised purpose.
You must not, in the use of the Service, violate any laws in your jurisdiction or in South Africa (including but not limited to copyright, privacy and trademark laws).

2.6

Materials provided by ROTUT (“ROTUT Content”) or by other users of the Services ("User Content") to the Website, including but not limited to software, text, data, graphics, videos, images, photos, audio-visual, audio, and/or content of any nature is owned by the party providing such content.
ROTUT Content and User Content may collectively be referred to as “Content”.
You are responsible for all User Content posted and activity that occurs under your account including, in terms of the Subscriber Accounts, User Content posted by other people who have been granted access to the Website under your account.

3. Provision of Services and Registration

3.1

ROTUT grants the Subscriber a non-exclusive, non-transferable, non-sub-licensable right during the term of each respective Subscription and Service Agreement to use the Services subject to the Subscribers and the Subscribers respective Authorised End Users compliance with these Terms of Use and any further Terms and Conditions as per the Subscription and Service Agreement which have been incorporated herein.

3.2

Nothing in this Agreement or its performance will grant any party (ROTUT, the Subscriber or Authorised End User) any right, interest, or license to use the other’s name, logos, trade dress, designs, or any other trademarks, unless express permission is given in writing by the respective party.
Other trademarks used in this Agreement or in the Services are trademarks of their respective owners.

3.3

You represent that any information you provide during the registration or at any time thereafter is true, accurate and complete and that you will update such information as necessary to maintain its truth, accuracy and completeness.
Failure to do so shall constitute a breach of these Terms of Use.

3.4

You shall be responsible for maintaining the confidentiality of your password and you will be solely liable for all actions taken via your account and under your password, whether it was made with or without your knowledge or authority.
Furthermore, you are responsible for changing your password if you believe that it has been stolen or might otherwise be misused.
You agree to notify ROTUT immediately of any unauthorised use of your username and/or password and any other suspected breach of security regarding the Services.
See Section 4 ‘User Responsibilities’ for more.

3.5

We shall not be liable for any loss or damage arising from the unauthorised use of your username and/or password.

3.6

If you are registering on behalf of a Subscriber, you agree that you have the requisite authority to register on behalf of that Subscriber.

3.7

If you are registering as a direction of a Subscriber, you agree that you have the requisite authority to register your account.

3.8

If ROTUT finds reasonable grounds to suspect that your information is inaccurate, we may suspend or terminate your account and prohibit you from any use of the Services.

3.9

Subscriber agrees that it will use the Services only for the purposes agreed upon in the Subscription and Service Agreement and that its Authorised End Users will adhere to the terms of this Terms of Use and the respective Subscription and Service Agreement.
Failure to do so shall constitute a breach of these terms.
Furthermore, Subscriber acknowledges that it is a valid business desiring to use the Services to advertise Subscribers business, and to execute administrative functions that the systems provides (Subscribers Only).

4. User Responsibilities

4.1

You are responsible for any and all activities that occur under your profile. You will:

a. notify ROTUT immediately of any unauthorised use of any password or account or any other known or suspected breach of security;
b. report to ROTUT immediately and use reasonable efforts to immediately stop any copying or distribution of Content that is known or suspected by you;
c. assure that use of the Service shall at all times comply with all applicable local, provincial, federal, and international laws, regulations, and conventions, including without limitation those related to data privacy, international communications, and the exportation of technical or personal data; and
d. not impersonate another ROTUT user or provide false identity information to gain access to or use the Service.

4.2

ROTUT reserves the right to take any action it deems appropriate with respect to content posted on your profile.
Such action is taken at the sole discretion of ROTUT and may include, but not be limited to, termination of your rights of use.

4.3

You are responsible for ensuring that you can fulfil all sessions made through the Services and for communicating changes directly to the respective users.
ROTUT will not be liable for material user errors when booking, confirming or cancelling sessions.

4.4

You are responsible for managing availability for the online scheduling of sessions including bookable days and times for services, and other events which would adversely affect your experience with the Services.

4.5

You are responsible for reviewing your online sessions often and regularly.
If you cannot honour any appointment made through the Services, you agree to promptly communicate such change to the relevant users.
ROTUT will not be liable for misuse of the system by users.

4.6

You are responsible to check every invoice and payment order to make sure they are correct before receiving or dispensing funds.
ROTUT will not be liable for any invalid data as a result of user error.

5. Use of the Services

5.1

ROTUT allows access to its session scheduling and resource management software to certain users as a hosted application (the "Service"). We create a customized online scheduling application (the "Scheduler"), help train you in its use and administration, and host it at a third-party data centre for access by Authorised End Users that have been authorised by the Subscriber.

Permission to use the Services and associated Content does not include permission to copy the design elements, look and feel, or layout or coding process of any pages of the Services. Those elements of the Services are protected by South African and international laws and may not be copied or imitated in whole or in part.

No logo, graphic, or image from the Services may be copied or retransmitted unless expressly permitted by ROTUT.

You may not use the Services in any manner that is illegal or harmful to the Services.

Among other restrictions, you agree that you shall not, nor shall you allow any third party to:

a. license, sublicense, sell, rent or lease the Services;
b. use the services through unauthorised interfaces or protocols;
c. translate, reverse-engineer, decompile, disassemble, modify, or make derivative works from any element of the Services or Services software (except as applicable law expressly permits), or use the Services or any of ROTUT’s confidential information to compete with the Services;
d. modify, adapt or hack the Services to falsely imply any sponsorship or association of ROTUT, or otherwise attempt to gain unauthorised access to the Services or its related systems or networks;
e. use automated scripts to collect information from or otherwise interact with the Sites or the Services;
f. deep-link to the Sites for any purpose (other than ROTUT’s login page), unless expressly Authorised in writing by ROTUT;
g. remove, obscure or alter any notices or indications of rights in or to the ROTUT Intellectual Property;
h. interfere with, or attempt to interfere with, the Services;
i. compromise the system integrity, performance or security of the Service, or decipher any transmissions to or from any ROTUT servers;
j. take any action that imposes an unreasonable or large load on our infrastructure;
k. upload or introduce invalid data, viruses, worms, harmful code, Trojan horses and/or other harmful software to the Services;
l. use automated means, including spiders, robots, scrapers, crawlers, data mining tools, or the like to download data from the Services, unless expressly permitted by ROTUT;
m. attempt to use any method to gain unauthorised access to any paid features of the Service;
n. circumvent or disable any security or other technological features or measures of the Services;
o. engage in any libellous, defamatory, scandalous, threatening, or harassing activity;
p. post or disclose any personally identifying information or private information about children under the age of 18 without their parents’/guardians’ consent;
q. post any content that advocates, promotes or otherwise encourages violence against any governments, organisations, groups or individuals or which provides instruction, information or assistance in causing or carrying out such violence;
r. engage in unlawful activity of any kind, advertise any illegal service or offer to sell items that are restricted or prohibited by applicable law;
s. transmit information that infringes the rights of others or is abusive, pornographic, violent, racist, discriminatory, offensive, vulgar, obscene, defamatory, invasive of personal privacy, harassing, threatening, or otherwise objectionable;
t. provide material that is false, deceptive or misleading;
u. use the Services in a way that disables the Services or prevents or inhibits anyone from using the Services;
v. impersonate any person or entity in order to use, or through use of, the Services; or
w. delete or in any manner alter the copyright, trademark and other proprietary notices of ROTUT.

6. User Submissions

6.1

Uploaded User Content is the users sole responsibility. When submitting User Content, you warrant and represent that:

a. you have acquired all necessary rights from the owner or that you own all rights in your Content to enable you to grant to ROTUT the rights to such User Content;
b. you will pay and have paid in full all financial obligations and other fees (if any) in connection to posting of your User Content;
c. you are either the individual heard, depicted, or pictured in your User Content and grant us permission or that you have obtained permission from each person who appears and/or is heard in your User Content, as may be required to enable you to grant to us the rights to such User Content; and
d. your User Content do not infringe on the publicity, privacy, intellectual property, or any other legal or moral rights, and are not defamatory in nature to, any third party.
e. You retain ownership of all intellectual property and proprietary rights to any User Content that you post on the Website. However, by providing, sending or otherwise making your User Content available on or through the Website, you grant us a worldwide, royalty-free, freely transferable, non-exclusive right and license to distribute, reproduce, use, publicly display, and create derivative works of your User Content in any form, media, or technology now known or later developed, in connection with ROTUT’s business and performance of the Services and to grant these rights to others.
f. You shall hold harmless and indemnify ROTUT for any claims in connection to use of your User Content.

ROTUT guarantees no confidentiality of any User Content and assumes no User Content to be confidential.

You may, by using the Website, encounter User Content from various sources. ROTUT accepts no responsibility for the intellectual property rights, safety, usefulness, or accuracy of or related to any User Content, which could be objectionable, indecent, infringing, or inaccurate.

7. Online Advertising

7.1

From time to time, at its sole discretion, ROTUT may make specific offers to you to participate in the ROTUT Advertising Network.
The terms and conditions of these offers will be available to you at the time of the offer and acceptance of the offers will be at your discretion.
For more information, please contact sales@rotut.co.za.

8. Jurisdiction

8.1

This agreement shall for all purposes be governed, interpreted, construed and enforced in accordance with the law of South Africa.
You hereby agree that the courts located in South Africa shall constitute the sole and exclusive forum for the resolution of any and all disputes arising out of or in connection with the use of the Service and you hereby consent to the jurisdiction of such courts and irrevocably waive any objections thereto.

8.2

In any action to enforce the provisions of these Terms and Conditions, the prevailing party shall be entitled to costs and attorney’s fees.
Regardless of where you access the Service, you comply with all applicable laws of South Africa, including those regarding the export of data and software.

8.3

You are responsible for complying with all other laws, rules and regulations that may be applicable to the use of your service.

9. Indemnity

9.1

You agree to indemnify and hold ROTUT, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Website in violation of this Terms of Use or your violation of any law or rights of a third party.

10. Termination

10.1

You alone are responsible for proper termination of your account.
You may cancel your account on the Website or by emailing support@rotut.co.za.
Termination of Subscription for Subscribers is subject to the terms and conditions of the relevant Subscription and Service Agreement.

10.2

ROTUT may terminate your account immediately without notice for any of the following reasons:

a. Failure to pay a ROTUT invoice or late payment (payment delayed by 15 days or more). (Subscriber Only)
b. Illegal activity involving or in any way relating to use or misuse of ROTUT.
c. Any attempt by users to extract data from the ROTUT system which you do not rightly have access to or damage ROTUT such that such access is made easier for others.
d. Any damage (intentionally or otherwise) to the service ROTUT offers by users.
e. Any activity by users which results in a significant increase in the costs to ROTUT of providing the ROTUT service.
f. Any activity by users which defames ROTUT or damages its reputation.

10.3

Such termination of the Service will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all Content associated with your Account.

10.4

Violation of any of the terms of this agreement, breach of any payment obligations, or unauthorised use of the Service will result in suspension or termination of your account or use of the Service.
ROTUT may also terminate your account if it has been inactive for a period of six (6) consecutive months.
The account will be considered "inactive" if you or any users of your account do not use the Service.
You agree that ROTUT has no obligation to retain data entered by you into the Service and may delete such data if you have violated any of the terms below or fail to pay outstanding fees.

11. Communications

11.1

You agree that the Subscribers can contact you via e-mail or other means to confirm details of the reservation, notify you of reservation cancellations, reschedule your reservation, or communicate other information relevant to the business relationship.
As a courtesy to you, the Website may send e-mail communication relevant to your reservation (new reservation notices, reservation reminders, cancellation notices, etc.).

11.2

You agree that these e-mail communications do not constitute unsolicited e-mail (sometimes referred to as ‘SPAM’).

11.3

You agree that you may not receive these messages in a timely manner (if at all) due to server error, ISP error, Internet traffic, e-mail filters, or any other circumstances.
Failure to receive or read a courtesy reservation message will in no way absolve you from fulfilling your reservation responsibilities to the Subscriber and its relevant User (attending the reservation or cancelling the reservation according to the Subscribers cancellation policy).
Subscribers with whom you schedule reservations through the Website may send you business-related e-mail messages that are not directly related to reservations.
You acknowledge that ROTUT is not responsible for the content or transmission of any e-mails or other messages sent by Subscribers who make reservations available through the Website, including any failure by such third parties to include an unsubscribe link in their e-mails.

12. Privacy Policy

12.1

You can view our Privacy Policy at www.rotut.co.za/privacypolicy.

13. Copyright and Content Ownership

13.1

ROTUT owns the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, code, many of the individual features, and the related documentation.
You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any aspect of the Service which ROTUT owns.

13.2

ROTUT claims no intellectual property rights over the User Content uploaded or provided to the Service.
However, by using the Service to send User Content, you agree that others may view and share your Content.

14. Warranty Disclaimer

14.1

The Website is "as available," "with all faults," and “as is."
By using the website, you agree that such use shall be at your own risk.
ROTUT does not and shall not be considered to guarantee that the website will function with your software or devices, that ROTUT will have sufficient load capability for all users, or that accessibility to the Website will be possible for you in all places or at all times.
ROTUT does not warrant that any errors in the Service will be corrected to the greatest legally permissible extent.
The officers, employees, directors, and agents of ROTUT disclaim all express or implied warranties, include implied warranties of quality, suitability, merchantability, fitness for particular purposes, accuracy and non-infringement.
ROTUT makes no representations or warranties about any third party websites or content linked to ROTUT.
ROTUT shall not warrant, guarantee, endorse, or accept responsibility for any services or products provided, offered or advertised by third parties via the ROTUT website or any linked site or depicted or described in any advertising.
ROTUT refuses to be responsible for or in any way be party to verifying transactions between any third party and you.

15. Limitation of Liability

15.1

Under no circumstances shall the officers, employees, agents, or directors of ROTUT be liable whatsoever for any consequential, punitive, special, incidental, or indirect damages resulting or arising from any:

a. Unauthorised use of or access to ROTUT servers or any personal information saved therein;
b. Inaccuracies, mistakes, or errors in website content;
c. Damage to property or injury to any person, of any kind, arising out of or resulting from use of the website;
d. Any cessation or interruption of transmittal to or from the website, interoperability, or any other problems, illegal, offensive, or defamatory conduct or user submissions of any third party;
e. Any kind or type of Trojan horses, viruses, bugs or similar transmitted through or to the website by any third party;
f. Any omissions or errors in content, your inability or ability to use, any part of the website or for any damage or loss of any kind incurred in connection to use of the website, whether based in contract, tort, warranty or in any other legal approach, and regardless of if the company is apprised of the likelihood of such damages.

The limitation of liability as set forth herein shall apply to the fullest extent permitted by law in the applicable jurisdiction.

16. General Conditions

16.1

Your service is at your sole risk.
Service is provided on an “as available”, “with all faults” and “as is” basis.

16.2

ROTUT generally intends for the Website to be available 24/7.
It may, however, not be available during maintenance, changes and outages and may not be available for other reasons.
ROTUT also reserves the right to assign any rights, licenses, or obligations arising out of or relating to these Terms of Use without restriction.

16.3

If any provision of the Terms of Use is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.

16.4

The failure of ROTUT to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision.
The Terms of Use constitutes the entire agreement between you and ROTUT and govern your use of the Service, superseding any prior agreements between you and ROTUT (including, but not limited to, any prior versions of the Terms of Use).

16.5

Questions regarding the Terms of Use should be sent to legal@rotut.co.za.

16.6

Customer support can be reached at support@rotut.co.za.

16.7

Any dispute over these Terms of Use and any disagreement between ROTUT and its Subscribers will be judged under the laws of the South Africa.

16.8

ROTUT reserves the right to refuse service to any new Subscriber for any reason.

16.9

ROTUT reserves the right to modify the service at any time without notice.
Unless otherwise agreed all Subscribers will be provided with the same service as defined by their pricing tier.

17. Problems or Questions

17.1

ROTUT welcomes your comments and questions regarding its Privacy Policy.
If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns.
If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at the following: legal@rotut.co.za.

Effective date: The earlier of January 16, 2019, or user acceptance.

TERMS & CONDITIONS, CANCELLATION AND REFUND POLICY

Effective Date: 15 March 2025
Business: EDU CORE SOLUTIONS
Registration Number: 2010/115672/23
Email: janine@educoresolutions.co.za

1. INTRODUCTION

EDU CORE SOLUTIONS provides one-to-one tutoring services to individuals and tutoring services to small groups, according to the package selected by the parent, guardian or client.

Our mission is to support learners on their road to learning by enriching their education, identifying areas requiring attention and providing structured tutoring appropriate to the learner's individual needs.

By booking, purchasing or using tutoring services provided by EDU CORE SOLUTIONS, the parent, guardian or client acknowledges that they have read, understood and agreed to these Terms & Conditions, subject always to any rights provided by applicable South African law.

2. TUTORING SERVICES

2.1 EDU CORE SOLUTIONS will arrange tutoring services according to the package selected by the client.

2.2 Tutoring may be provided on a one-to-one basis or to small groups, depending on the package purchased.

2.3 Lesson duration will be determined by the package selected. Unless otherwise agreed, lesson structures may include:

45 minutes of tuition with additional time allocated for feedback or marking;
1 hour 15 minutes of tuition with additional time allocated for feedback or marking; or
1 hour 45 minutes of tuition with additional time allocated for feedback, marking or homework review.

2.4 EDU CORE SOLUTIONS will make reasonable efforts to match each learner with a suitable tutor based on the learner's subject, grade, academic requirements, availability and other relevant considerations.

3. INITIAL ASSESSMENT AND LEARNING PLAN

3.1 For learners in Grades 1-12, the first two lessons may be used, in whole or in part, to assess the learner's academic strengths and identify areas or "gaps" requiring attention.

3.2 Following the assessment, EDU CORE SOLUTIONS and the tutor may develop an appropriate tutoring plan addressing the learner's identified needs.

3.3 The tutoring plan may be discussed with the parent or guardian so that reasonable academic objectives can be established.

3.4 Tutoring is intended to support and enrich the learner's education. EDU CORE SOLUTIONS does not guarantee any particular academic mark, examination result or school outcome.

4. TUTOR RESOURCES

4.1 Tutors will generally use their own appropriate teaching resources.

4.2 Tutors will not require parents or guardians to pay additional amounts for ordinary tutoring resources unless the additional purchase has been separately agreed.

4.3 Tutors may recommend books, workbooks, educational resources or other materials where they believe these may benefit the learner.

4.4 Any recommended resources that are not included in the tutoring package are purchased by the parent or guardian at their own discretion.

5. HOME TUTORING AND LEARNING ENVIRONMENT

5.1 Where tutoring takes place at the learner's home, the client must provide a suitable, safe and reasonably quiet learning environment.

5.2 The learner should have a place where uninterrupted learning can take place.

5.3 Where appropriate, an open-door arrangement should be maintained so that a parent or guardian can hear the tutoring session.

5.4 Tutors are expected to conduct themselves professionally, arrive punctually, dress appropriately and prepare structured lessons according to the learner's needs.

6. PARENT OR GUARDIAN RESPONSIBILITY

6.1 Parents or guardians remain responsible for the general supervision, safety and welfare of their child.

6.2 Parents or guardians are encouraged to remain at the premises while tutoring is taking place.

6.3 If a parent or guardian chooses to leave a minor child alone with a tutor, they do so voluntarily and remain responsible for making appropriate arrangements for the child's supervision and safety.

6.4 Nothing in these Terms & Conditions is intended to exclude or limit any legal duty or liability that cannot lawfully be excluded.

7. BOOKINGS AND PAYMENT

7.1 Lessons or lesson packages must be paid for in accordance with the payment arrangements communicated by EDU CORE SOLUTIONS.

7.2 Where a lesson package is prepaid, the payment reserves tutoring capacity and tutor time for the client.

7.3 Clients should carefully consider the number of lessons required before purchasing a package.

7.4 Payment does not guarantee a particular tutor indefinitely. Where reasonably necessary, EDU CORE SOLUTIONS may arrange a suitable replacement tutor in accordance with these Terms & Conditions.

8. CANCELLATION AND RESCHEDULING BY THE CLIENT

8.1 A client wishing to cancel or reschedule an individual lesson should provide at least 4 hours' notice.

8.2 Where a lesson is cancelled with less than 4 hours' notice, or the learner fails to attend without sufficient notice, EDU CORE SOLUTIONS may charge the normal lesson fee or deduct the lesson from the client's available lesson balance.

8.3 The 4-hour cancellation requirement may be waived where the learner is genuinely ill, provided that reasonable evidence of illness happened less than the 4 hours prior may be requested where appropriate.

8.4 Clients are encouraged to notify EDU CORE SOLUTIONS as soon as possible in cases of illness or an unexpected emergency.

8.5 If a client arrives late for a lesson, the lesson will generally still finish at the originally scheduled time and the normal lesson fee will apply.

8.6 Repeated late cancellations, non-attendance or late arrivals may result in EDU CORE SOLUTIONS reviewing the client's booking arrangements.

9. CANCELLATION BY EDU CORE SOLUTIONS OR THE TUTOR

9.1 If a tutor becomes unavailable or is unable to conduct a scheduled lesson, EDU CORE SOLUTIONS will notify the client as soon as reasonably possible.

9.2 EDU CORE SOLUTIONS may, where reasonably possible:

reschedule the lesson;
arrange a suitable replacement tutor; or
credit the lesson back to the client's lesson balance.

9.3 Where EDU CORE SOLUTIONS or the tutor is responsible for the failure to provide the lesson, the lesson will not be treated as forfeited by the client.

9.4 If a tutor is late, the tutor should make reasonable arrangements to compensate for the lost tutoring time or notify EDU CORE SOLUTIONS so that an appropriate pro-rata adjustment can be considered.

10. PUBLIC HOLIDAYS

10.1 Where a scheduled lesson falls on a South African public holiday, EDU CORE SOLUTIONS and the client may arrange an alternative lesson with the tutor.

10.2 If an alternative lesson cannot reasonably be arranged, the scheduled lesson may be missed and no lesson fee will be charged for that missed session.

11. TUTOR SATISFACTION AND REPLACEMENT

11.1 EDU CORE SOLUTIONS aims to provide each learner with a suitable tutor.

11.2 If a parent, guardian or client is dissatisfied with a tutor, they should notify EDU CORE SOLUTIONS as soon as reasonably possible and explain the concern.

11.3 EDU CORE SOLUTIONS will consider the concern and, where reasonably possible, attempt to resolve it.

11.4 Where appropriate, EDU CORE SOLUTIONS will attempt to identify a suitable replacement tutor.

11.5 EDU CORE SOLUTIONS will have up to 14 days from receiving the request to make reasonable efforts to identify a suitable replacement tutor.

11.6 If EDU CORE SOLUTIONS is unable to provide a suitable replacement within that period, the client may request a refund of the unused portion of prepaid lessons, subject to applicable law and the terms of this policy.

11.7 Lessons already provided by a tutor will generally not be refundable merely because the client subsequently becomes dissatisfied, unless the client has a legal right to a remedy or EDU CORE SOLUTIONS agrees otherwise.

12. REFUNDS

12.1 EDU CORE SOLUTIONS recognises that consumer rights relating to refunds, cancellations and unsatisfactory services are governed by applicable South African law.

12.2 A prepaid lesson or package is not automatically refundable merely because a client changes their mind, changes their schedule, no longer requires tutoring or chooses another tutoring provider.

12.3 However, nothing in this policy excludes or limits a consumer's statutory rights.

12.4 Where a refund is legitimately due, EDU CORE SOLUTIONS will calculate the amount based on the services already provided and the unused portion of the package, together with any lawful cancellation charge that may apply.

12.5 Where a client has purchased a package and some lessons have already been delivered, EDU CORE SOLUTIONS may deduct the ordinary value of lessons already provided when calculating any refund.

12.6 A refund may be considered where, for example:

EDU CORE SOLUTIONS is unable to provide the tutoring service purchased;
EDU CORE SOLUTIONS cannot reasonably provide a suitable replacement tutor after a legitimate tutor dissatisfaction request;
a lesson was paid for but could not be provided due to circumstances attributable to EDU CORE SOLUTIONS;
the client has a statutory right to a refund or other remedy; or
EDU CORE SOLUTIONS agrees to a refund as an exceptional arrangement.

12.7 Refunds will generally be made to the original payment method where reasonably possible.

12.8 Processing times may depend on the relevant bank, payment processor or financial institution.

13. CANCELLATION OF THE TUITION AGREEMENT

13.1 A client wishing to terminate an ongoing tuition arrangement should provide 30 day written notice to EDU CORE SOLUTIONS.

13.2 Where applicable to a fixed-term consumer agreement, cancellation will be dealt with in accordance with the Consumer Protection Act 68 of 2008, including any applicable notice and reasonable cancellation requirements.

13.3 Nothing in these Terms & Conditions is intended to prevent a consumer from exercising a cancellation right that cannot lawfully be excluded.

13.4 Where a cancellation is permitted, EDU CORE SOLUTIONS may calculate any amount owing or refundable based on lessons already provided, outstanding obligations and any reasonable cancellation charge permitted by law.

14. LESSON VALIDITY AND EXPIRY

14.1 Unless otherwise agreed in writing, prepaid lessons are valid for six (6) months from the date of purchase.

14.2 Clients are responsible for scheduling and using their lessons within the applicable validity period.

14.3 EDU CORE SOLUTIONS may, in exceptional circumstances, agree in writing to extend the validity period.

14.4 Where lessons expire because the client has not used them within the applicable validity period, the unused lessons may be removed from the client's available lesson balance, subject to any rights the client may have under applicable law.

14.5 Expiry does not affect any non-excludable consumer rights.

15. LESSONS CARRYING OVER INTO A NEW CALENDAR YEAR

15.1 Where lessons purchased in one calendar year are used in a subsequent calendar year, EDU CORE SOLUTIONS may have different tutoring rates in effect.

15.2 Where a rate change applies to future tutoring services, EDU CORE SOLUTIONS will communicate the applicable rate before requiring any additional payment.

15.3 Any adjustment to pricing will be subject to applicable law and any rights the client may have to cancel or terminate an agreement.

16. TUTOR FEEDBACK AND RECORDS

16.1 Tutors may be required to obtain confirmation from the learner or parent/guardian that a scheduled lesson has taken place.

16.2 Tutors will provide appropriate feedback regarding learner progress.

16.3 Where applicable, tutors will complete the EDU CORE SOLUTIONS feedback form at the end of each month.

16.4 Feedback may include areas of progress, areas requiring further attention and recommendations for future tutoring.

17. SCHEDULING

17.1 THE CLIENT is primarily responsible for scheduling lessons on the online booking platform with parents or guardians.

17.2 From time to time, a tutor may be asked to assist with arranging lesson times.

17.3 A lesson is considered scheduled once the relevant time has been confirmed with the client and/or tutor.

17.4 Clients should notify EDU CORE SOLUTIONS promptly of any changes to their availability.

18. CONFIDENTIALITY AND PERSONAL INFORMATION

18.1 EDU CORE SOLUTIONS and its tutors will treat client and learner information as confidential.

18.2 EDU CORE SOLUTIONS will not sell, rent or unlawfully distribute client or learner personal information to third parties.

18.3 Personal information will be handled in accordance with applicable South African privacy and data-protection laws.

18.4 Information may be disclosed where required by law or where reasonably necessary to provide the tutoring service.

19. INDEPENDENT TUTORING AND NON-SOLICITATION

19.1 Tutors engaged through EDU CORE SOLUTIONS are contracted to provide tutoring through the agency in accordance with their agreements with EDU CORE SOLUTIONS.

19.2 Clients must not deliberately circumvent EDU CORE SOLUTIONS by engaging a tutor introduced through the agency directly, where such restriction is valid and enforceable under applicable law.

19.3 Any separate non-solicitation or introductory-fee arrangement must be clearly disclosed to the client and agreed in writing.

19.4 Any such provision will apply only to the extent that it is lawful, reasonable and enforceable under South African law.

19.5 Proposed introductory fee: Where a valid and enforceable agreement applies, a client who directly engages a tutor introduced through EDU CORE SOLUTIONS may be liable for an introductory fee of R10,500, (ten thousand five hundred rand only) subject to the terms of the applicable agreement and applicable law.

20. TUTOR REQUIREMENTS

20.1 Tutors are expected to:

act professionally and respectfully;
arrive punctually;
prepare suitable lessons;
maintain appropriate confidentiality;
comply with EDU CORE SOLUTIONS policies and procedures; and
provide appropriate feedback regarding learner progress.

20.2 Tutors are required to make appropriate declarations regarding criminal convictions or other matters relevant to their engagement, subject to applicable law.

21. LIMITATION OF LIABILITY

21.1 EDU CORE SOLUTIONS will provide its tutoring services with reasonable care and skill.

21.2 To the extent permitted by law, EDU CORE SOLUTIONS will not be liable for losses that are not reasonably foreseeable or that arise outside its reasonable control.

21.3 Nothing in these Terms & Conditions excludes or limits liability or a consumer remedy where such exclusion or limitation is prohibited by South African law.

21.4 Parents and guardians remain responsible for arranging appropriate insurance where they consider such insurance necessary.

22. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES

22.1 EDU CORE SOLUTIONS may consider alternative arrangements where circumstances outside its reasonable control affect the provision of tutoring services.

22.2 Such circumstances may include serious illness, emergencies, natural disasters, interruption of essential services, or other circumstances that make a scheduled lesson impracticable.

22.3 Depending on the circumstances, EDU CORE SOLUTIONS may offer rescheduling, a credit, replacement tutoring or another reasonable arrangement.

22.4 Any such arrangement remains subject to applicable consumer law.

23. CONSUMER RIGHTS AND SOUTH AFRICAN LAW

23.1 These Terms & Conditions are intended to comply with applicable South African law.

23.2 In particular, the parties acknowledge the applicability, where relevant, of the Consumer Protection Act 68 of 2008 (CPA).

23.3 Nothing in these Terms & Conditions is intended to waive, exclude, restrict or limit a consumer right or remedy that cannot lawfully be waived, excluded, restricted or limited.

23.4 If any provision of these Terms & Conditions conflicts with a mandatory provision of South African law, the mandatory legal provision will prevail to the extent of the conflict.

23.5 The remaining provisions will continue to apply to the extent that they remain lawful and enforceable.

24. COMPLAINTS AND DISPUTE RESOLUTION

24.1 Clients should first raise any complaint with EDU CORE SOLUTIONS in writing so that the matter can be investigated and, where reasonably possible, resolved.

24.2 The complaint should include the learner's name, relevant lesson dates, the nature of the complaint and the outcome requested.

24.3 EDU CORE SOLUTIONS will make reasonable efforts to respond to complaints within a reasonable period.

24.4 Nothing in this clause prevents a consumer from exercising any statutory right to approach a relevant regulatory or dispute-resolution body.

25. CHANGES TO THESE TERMS & CONDITIONS

25.1 EDU CORE SOLUTIONS may update these Terms & Conditions from time to time.

25.2 Material changes affecting existing consumer agreements will be communicated where required by law.

25.3 The version applicable to a particular booking or agreement will be determined in accordance with applicable law.

26. ACCEPTANCE

By signing below, or by booking and paying for tutoring services after being provided with these Terms & Conditions, the client confirms that they have had an opportunity to read and understand the terms applicable to the tutoring service.

Privacy Policy TERMS OF USE REFUND & TERMS & CONDITIONS

Privacy Policy

TERMS OF USE

REFUND & TERMS & CONDITIONS